IT Support Specialist
Hamilton and Chase
Location: [City/Remote]

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Hamilton and Chase is a premier luxury tour operator committed to creating extraordinary travel experiences. As we continue to expand our operations, we are seeking a dedicated IT Support Specialist to ensure our technology systems run smoothly and efficiently.

To learn more about Hamilton and Chase, visit hamiltonandchase.com.

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Job Mandate

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As an IT Support Specialist, you will play a crucial role in maintaining and enhancing our IT infrastructure. Reporting to the IT Manager, you will provide technical support to our team, troubleshoot issues, and implement solutions to improve productivity. If you are tech-savvy, enjoy solving problems, and are passionate about delivering exceptional service, this is the role for you.

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The Company

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Based in New York, Hamilton and Chase specializes in personalized travel experiences across the globe. Our mission is to provide clients with unique journeys that leave lasting memories. Our dedicated team, equipped with extensive knowledge of over 120 countries, is the key to our success.

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Responsibilities

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• Provide technical support and troubleshooting assistance to staff for hardware, software, and network issues.

• Monitor and maintain IT systems, ensuring they are secure, up-to-date, and functioning properly.

• Assist in the setup and configuration of new devices and software applications for team members.

• Collaborate with the IT Manager to implement and improve IT policies and procedures.

• Conduct regular system backups and assist in data recovery efforts as needed.

• Maintain inventory of IT equipment and manage the procurement of new devices and software.

• Provide training and guidance to staff on IT tools and best practices.

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The Ideal Candidate Will...

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• Be a proactive problem-solver with a strong desire to provide excellent customer service.

• Possess excellent communication skills and the ability to explain technical concepts to non-technical team members.

• Have a keen attention to detail and the ability to manage multiple tasks efficiently.

• Be adaptable and open to learning about new technologies and systems.

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Qualifications

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• A degree in Information Technology, Computer Science, or a related field, or equivalent experience.

• Previous experience in an IT support role or help desk environment is preferred.

• Proficiency in Windows and Mac operating systems, as well as common software applications (e.g., Microsoft Office Suite).

• Familiarity with network troubleshooting, hardware repair, and basic cybersecurity principles is a plus.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please let us know when completing your application.

Thank you to all candidates for their interest; however, only those selected for an interview will be contacted.